OTTO INFORMSImportant dispatch information around the turn of the year 2018 / 2019!
Dear Customers,
We don’t want to worry you, but Christmas is just around the corner! And, as always, it can take us by surprise. Santa’s reindeers are not the only ones faced with logistical and scheduling challenges during the cold season, the holidays and the New Year! We at OTTO are naturally also thinking about how to get you your goods on time and in one piece, even in busy and frosty times. We have therefore summarised our advice for you below.
The whole OTTO team would like to take this opportunity to thank you very much for your business in 2018 and for your loyalty to us. We are also looking forward to being there for you again in 2019!
Wishing you a merry and relaxing Christmas and a happy new year,
The OTTO team.
How to order in time.
Products with ordering code (see our current catalogue for building products) are always on stock and will be dispatched before Christmas provided your order has reached us by Tuesday 18.12.2018 at the latest. This is only valid for deliveries inside the EU.
For all other countries, please see standard terms of delivery.
Please bear in mind that our forwarding partners will also only work with limited capacities in this period.
The shutdown of our production facilities from 20.12.2018 until 06.01.2019 may lead to longer lead-times for goods we produce specially for you.
In general, the lead-time for goods specially produced for you is approximately 3 weeks until ready for dispatch.
All dates at a glance
Last order date for goods on stock for delivery before Christmas | 18.12.2018 |
All services closed | 24.12.2018 |
Ordering service is open for urgent orders | 27.12.2018 until 28.12.2018 7.00 – 12.00 o‘clock |
All services closed | 31.12.2018 |
Ordering service is open for urgent orders | 02.01.2019 until 04.01.2019 7.00 – 12.00 o‘clock |